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ServiceNow releases new versions of its platform twice a year. Each release introduces new modules, applications, and improvements, along with fixes for existing issues. This guide will explore key facts about ServiceNow releases, how to manage customizations, best practices for a smooth upgrade, and more. If you’re looking for quick answers, jump straight i...

In theory, ITSM KPIs are simple. They help track performance, optimize outcomes and define goals. However, in practice, many organizations either choose the wrong metrics or struggle to track them consistently. That’s why we have come up with this guide.

ServiceNow integrates with third party solutions to extend workflows and improve the availability of ServiceNow data. With data replication and integration solutions, organizations can improve their ability to capitalize on the platform’s rich data and insight, and maximize the platform’s ROI. Read more on https://www.perspectium.com/blog/connect-servicenow-...

Managed Service Providers (MSPs) play a crucial role in delivering IT services to businesses across industries. As the demand for efficient IT operations grows, MSPs must adopt robust IT Service Management (ITSM) solutions to stay competitive. Read more on https://www.perspectium.com/blog/servicenow-for-msps/

The ServiceNow Integration Hub is a low-code tool, available within the Now Platform® that helps enterprises connect different systems to ServiceNow and automate workflows between them. It allows users to create reusable spokes that support communication between the platform and external applications using integration steps for REST, SOAP, JDBC, JSON, and mo...

Did you know that data silos aren’t just an inconvenience but a trillion-dollar problem? A recent IDC study estimates they cost the US economy alone $3.1 trillion annually. Another study by Experian found that 40% of business-critical data is locked in silos, preventing organizations from making data-driven decisions. Read more on https://www.perspectium.com...

Following ITSM best practices is crucial in today’s digital age. IT Service Management (ITSM) platforms and the data they generate and store play a crucial role in ensuring organizations can deliver high-quality, efficient, and cost-effective IT services. However, implementing ITSM and utilizing ITSM data effectively requires a deep understanding of ITSM bes...

Integrating ServiceNow with Business Intelligence solutions can help organizations extract more insight and value from the platform. ServiceNow is widely known as an IT service management platform, designed to streamline workflows, automate processes, and improve operational efficiency. While the platform provides some built-in analytics and reporting capabi...

ServiceNow GenAI capabilities bring the organization closer to its goal of providing a “platform of platforms”. However, the platform’s AI capabilities are not limitless. A comprehensive understanding of ServiceNow’s GenAI—its strengths and limitations—is essential for organizations seeking to realise the full potential of AI in the enterprise. Read more on ...

A workflow refers to the sequence of processes required to complete a task. Typically, workflows are linear or cyclical. Linear workflows run through processes in a particular order of steps before they are complete. While cyclical workflows also follow a particular order, upon completing the last process, the workflow starts again from the first step. Read ...

If you’re desperate for a guaranteed way to speed up a ServiceNow table search, you’re not alone. In the fast-paced world of IT service management, efficiency is key, and slow table searches in ServiceNow can significantly impact productivity. Whether you’re a ServiceNow administrator, developer, or user, finding ways to optimize your platform’s search capab...

After a company builds a ServiceNow integration, it may seem like the integration maintenance is manageable. But maintaining that integration often takes more effort than expected. A ServiceNow integration requires about 350 hours of maintenance per year, according to Perspectium’s survey of ServiceNow customers. Read more on https://www.perspectium.com/blog...