27 results found

The ServiceNow CIO Dashboard provides IT leaders with a strategic, high-level view of their organization’s performance across operations, security, customer satisfaction, and more. In a landscape where CIOs are expected to drive business outcomes—not just manage technology—having real-time visibility into key metrics is essential. But while the ServiceNow CI...

Extracting ServiceNow data for Power BI, Tableau & other business intelligence tools is essential for organizations that want to go beyond operational reporting and uncover deeper insights to drive strategic decisions. Business Intelligence (BI) is the process of transforming raw data into actionable insights that support strategic decision-making. Read ...

The ServiceNow Yokohama Release introduces powerful new features designed to simplify platform management and enhance productivity. Whether you’re a developer, administrator, or business leader, this update delivers advanced tools to automate workflows, streamline integrations, and unlock greater value from your data. Read more on https://www.perspectium.com...

A ServiceNow upgrade can feel overwhelming—especially with customizations, integrations, and tight timelines in the mix. But with the right planning and tools, it doesn’t have to be stressful. Read more on https://www.perspectium.com/blog/servicenow-upgrade-guide/

ServiceNow releases new versions of its platform twice a year. Each release introduces new modules, applications, and improvements, along with fixes for existing issues. This guide will explore key facts about ServiceNow releases, how to manage customizations, best practices for a smooth upgrade, and more. If you’re looking for quick answers, jump straight i...

In theory, ITSM KPIs are simple. They help track performance, optimize outcomes and define goals. However, in practice, many organizations either choose the wrong metrics or struggle to track them consistently. That’s why we have come up with this guide.

ServiceNow integrates with third party solutions to extend workflows and improve the availability of ServiceNow data. With data replication and integration solutions, organizations can improve their ability to capitalize on the platform’s rich data and insight, and maximize the platform’s ROI. Read more on https://www.perspectium.com/blog/connect-servicenow-...

Managed Service Providers (MSPs) play a crucial role in delivering IT services to businesses across industries. As the demand for efficient IT operations grows, MSPs must adopt robust IT Service Management (ITSM) solutions to stay competitive. Read more on https://www.perspectium.com/blog/servicenow-for-msps/

The ServiceNow Integration Hub is a low-code tool, available within the Now Platform® that helps enterprises connect different systems to ServiceNow and automate workflows between them. It allows users to create reusable spokes that support communication between the platform and external applications using integration steps for REST, SOAP, JDBC, JSON, and mo...

Did you know that data silos aren’t just an inconvenience but a trillion-dollar problem? A recent IDC study estimates they cost the US economy alone $3.1 trillion annually. Another study by Experian found that 40% of business-critical data is locked in silos, preventing organizations from making data-driven decisions. Read more on https://www.perspectium.com...

Following ITSM best practices is crucial in today’s digital age. IT Service Management (ITSM) platforms and the data they generate and store play a crucial role in ensuring organizations can deliver high-quality, efficient, and cost-effective IT services. However, implementing ITSM and utilizing ITSM data effectively requires a deep understanding of ITSM bes...

Integrating ServiceNow with Business Intelligence solutions can help organizations extract more insight and value from the platform. ServiceNow is widely known as an IT service management platform, designed to streamline workflows, automate processes, and improve operational efficiency. While the platform provides some built-in analytics and reporting capabi...